Transform the BART system into your own branded application with BART Custom. We offer a range of options, based on your Business, Agency, or Organisation requirements.
Transform the BART system into your own branded application with BART Custom. We offer a range of options, based on your Business, Agency, or Organisation requirements.
Required fields are marked with an asterisk*
{"xsrfToken":"0a80be7bb2a72f630094e8944fcd4a19b3ef3e21_lout","branding":{"id":"4","key":"bs","name":"BART Support","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/5","theme":{"headerBGColor":"#a20e00","headerLinkColor":"#ffffff","headerLinkHoverColor":"#c71a0a","headerLinkHoverBGColor":"#c71a0a","headerBadgeColor":"#c71a0a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/fab8f0ae-f9d8-4f54-8d38-a93745a24641/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MmI0ZmJkOS05ZTBkLTQ0MDQtOTA0NS04NTJiZjYyYjg5ZTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZhYjhmMGFlLWY5ZDgtNGY1NC04ZDM4LWE5Mzc0NWEyNDY0MSI6WyJyZWFkIl19LCJleHAiOjE3NTI5NzM0NDMsIm5iZiI6MTc1Mjk3Mjg0M30._vgXe0ec0fTQRQSuk5N3ryEvYoLM3x2DGznd6xNJ9OU&client=62b4fbd9-9e0d-4404-9045-852bf62b89e4&mode=fit","logoId":"fab8f0ae-f9d8-4f54-8d38-a93745a24641","isLogoAvailable":true,"helpCenterTitle":"Welcome to the BART Help Center","sharedPortalName":"BART Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the BART Help Center","sharedPortalName":"BART Help Center","localeDisplayName":"English (United States)"},"en-AU":{"localeDisplayName":"English (Australia)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#a20e00","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"bs","projectId":10117,"serviceDeskId":4,"name":"BART Support","description":"<p>Welcome! You can raise a BART Support Request using the following options.</p>\n<p>Please be sure to check out our <a href=\"https://kb.bartapp.net/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Knowledgebase</a></p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"37","name":"Accounts and Billing","descriptionHtml":"","callToAction":"Accounts and Billing","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10797,"iconUrl":"https://emergdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10797","groups":[8],"key":""},{"id":"40","name":"BART Custom","descriptionHtml":"<p>Transform the BART system into your own branded application with BART Custom. We offer a range of options, based on your Business, Agency, or Organisation requirements.</p>","callToAction":"BART Custom","introHtml":"<p>Transform the BART system into your own branded application with BART Custom. We offer a range of options, based on your Business, Agency, or Organisation requirements.</p>","icon":10805,"iconUrl":"https://emergdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10805","groups":[8],"key":""},{"id":"27","name":"General Support","descriptionHtml":"","callToAction":"General Support","introHtml":"<p>Need help getting set up, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10781,"iconUrl":"https://emergdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10781","groups":[8],"key":""},{"id":"41","name":"Qualifications","descriptionHtml":"","callToAction":"Qualifications","introHtml":"<p>Need a new qualification added - fill out the form below and we will be in touch.</p>","icon":10773,"iconUrl":"https://emergdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10773","groups":[8],"key":""},{"id":"29","name":"Report an Issue","descriptionHtml":"","callToAction":"Report an Issue","introHtml":"<p>Something not working like it should, report your findings here.</p>","icon":10806,"iconUrl":"https://emergdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10806","groups":[8],"key":""},{"id":"177","name":"Request more BART info","descriptionHtml":"","callToAction":"Request more BART info","introHtml":"<p>Reach out here if you’re interested in learning more about the BART system and how it can be integrated within your own Agency, Business, or Organisation.</p>","icon":10771,"iconUrl":"https://emergdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10771","groups":[8],"key":""},{"id":"30","name":"Request Permanent Deletion","descriptionHtml":"<p>Please fill in the form below to request permanent deletion of your personally identifiable information. Please note is irreversible and will affect your ability to login and receive messaging.</p>","callToAction":"Request Permanent Deletion","introHtml":"<p>Request permanent deletion of you personally identifiable information.</p>","icon":10810,"iconUrl":"https://emergdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10810","groups":[8],"key":""},{"id":"33","name":"Suggest a New Feature","descriptionHtml":"","callToAction":"Suggest a New Feature","introHtml":"<p>Got an idea? Share it here.</p>","icon":10796,"iconUrl":"https://emergdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10796","groups":[8],"key":""},{"id":"35","name":"BART Support Request","descriptionHtml":"","callToAction":"BART Support Request","introHtml":"<p>BART Support Request</p>","icon":10811,"iconUrl":"https://emergdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10811","groups":[],"key":""},{"id":"31","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10788,"iconUrl":"https://emergdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10788","groups":[],"key":""},{"id":"59","name":"Phone Issues","descriptionHtml":"","callToAction":"Phone Issues","introHtml":"<p>Test Review for Phone Issues</p>","icon":10798,"iconUrl":"https://emergdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10798","groups":[],"key":""},{"id":"34","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10800,"iconUrl":"https://emergdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10800","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"General"}],"orderMapping":{"8":[27,29,37,41,33,177,40,30]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"745c234b-42b9-39ae-af91-c1fe2055e457","appLinkName":"System Confluence","appLinkUrl":"https://emergdev.atlassian.net/wiki","spaceKey":"BK","spaceName":"BART Knowledgebase","spaceUrl":"https://emergdev.atlassian.net/wiki/spaces/BK","isServer":false},"labels":[],"projectKey":"BS","serviceDeskId":4,"kbLinkDomainURLs":["https://emergdev.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BS","userLanguageHeader":"Support Message","userLanguageMessageWiki":"<p>For support requests relating to NSW RFS ACTIV please contact the RFS ICT Service Desk by emailing <a href=\"mailto:servicedesk@rfs.nsw.gov.au\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">servicedesk@rfs.nsw.gov.au</a></p>","defaultLanguageHeader":"Support Message","defaultLanguageMessage":"For support requests relating to NSW RFS ACTIV please contact the RFS ICT Service Desk by emailing [servicedesk@rfs.nsw.gov.au|mailto:servicedesk@rfs.nsw.gov.au]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MmI0ZmJkOS05ZTBkLTQ0MDQtOTA0NS04NTJiZjYyYjg5ZTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTE3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI5NzQwNDMsIm5iZiI6MTc1Mjk3Mjg0M30.qliXsLT3Qmwk4AEjxYOq14ceJwfuWoBGjePWyFkBB5o","targetCollection":"upload-project-10117","endpointUrl":"https://api.media.atlassian.com","clientId":"62b4fbd9-9e0d-4404-9045-852bf62b89e4","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":40,"projectId":10117,"issueType":{"id":"10182","name":"BART Custom Request"},"form":{"name":"BART Custom","descriptionHtml":"<p>Transform the BART system into your own branded application with BART Custom. We offer a range of options, based on your Business, Agency, or Organisation requirements.</p>","callToAction":"BART Custom","intro":"<p>Transform the BART system into your own branded application with BART Custom. We offer a range of options, based on your Business, Agency, or Organisation requirements.</p>","instructions":"<p>Transform the BART system into your own branded application with BART Custom. We offer a range of options, based on your Business, Agency, or Organisation requirements.</p>","icon":10805,"iconUrl":"https://emergdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10805","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10298","fieldConfigId":"10413","label":"Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10315","fieldConfigId":"10430","label":"Phone Number","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10300","fieldConfigId":"10415","label":"Agency or Organisation","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10299","fieldConfigId":"10414","label":"State or Territory","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10245","label":"ACT","selected":false,"children":[]},{"value":"10239","label":"NSW","selected":false,"children":[]},{"value":"10244","label":"NT","selected":false,"children":[]},{"value":"10242","label":"QLD","selected":false,"children":[]},{"value":"10240","label":"SA","selected":false,"children":[]},{"value":"10241","label":"TAS","selected":false,"children":[]},{"value":"10238","label":"VIC","selected":false,"children":[]},{"value":"10243","label":"WA","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"BART Custom Request","descriptionHtml":"<p>BART Custom Request</p>","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/40","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/40","calendarParams":{"firstDay":0,"date":"2025-07-20T10:54:03+1000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"745c234b-42b9-39ae-af91-c1fe2055e457","appLinkName":"System Confluence","appLinkUrl":"https://emergdev.atlassian.net/wiki","spaceKey":"BK","spaceName":"BART Knowledgebase","spaceUrl":"https://emergdev.atlassian.net/wiki/spaces/BK","isServer":false},"labels":[],"projectKey":"BS","serviceDeskId":4,"kbLinkDomainURLs":["https://emergdev.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MmI0ZmJkOS05ZTBkLTQ0MDQtOTA0NS04NTJiZjYyYjg5ZTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTE3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI5NzQwNDMsIm5iZiI6MTc1Mjk3Mjg0M30.qliXsLT3Qmwk4AEjxYOq14ceJwfuWoBGjePWyFkBB5o","targetCollection":"upload-project-10117","endpointUrl":"https://api.media.atlassian.com","clientId":"62b4fbd9-9e0d-4404-9045-852bf62b89e4","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}