Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
BART Help Center
Support Message

For support requests relating to NSW RFS ACTIV please contact the RFS ICT Service Desk by emailing servicedesk@rfs.nsw.gov.au

  1. BART Help Center
  2. BART Support

BART Support

Welcome! You can raise a BART Support Request using the following options.

Please be sure to check out our Knowledgebase

  • General Support

    Need help getting set up, configuring, or troubleshooting? Select this to request assistance.

  • Report an Issue

    Something not working like it should, report your findings here.

  • Accounts and Billing

    Choose this if you have questions about licensing or billing.

  • Qualifications

    Need a new qualification added - fill out the form below and we will be in touch.

  • Suggest a New Feature

    Got an idea? Share it here.

  • Request more BART info

    Reach out here if you’re interested in learning more about the BART system and how it can be integrated within your own Agency, Business, or Organisation.

  • BART Custom

    Transform the BART system into your own branded application with BART Custom. We offer a range of options, based on your Business, Agency, or Organisation requirements.

  • Request Permanent Deletion

    Request permanent deletion of you personally identifiable information.

Powered by Jira Service Management
{"xsrfToken":"a354abbc74a248608a82e04119b66d686f021a91_lout","branding":{"id":"4","key":"bs","name":"BART Support","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/5","theme":{"headerBGColor":"#a20e00","headerLinkColor":"#ffffff","headerLinkHoverColor":"#c71a0a","headerLinkHoverBGColor":"#c71a0a","headerBadgeColor":"#c71a0a"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/fab8f0ae-f9d8-4f54-8d38-a93745a24641/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MmI0ZmJkOS05ZTBkLTQ0MDQtOTA0NS04NTJiZjYyYjg5ZTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmZhYjhmMGFlLWY5ZDgtNGY1NC04ZDM4LWE5Mzc0NWEyNDY0MSI6WyJyZWFkIl19LCJleHAiOjE3NjUxNjcxMjIsIm5iZiI6MTc2NTE2NjUyMn0.f7pJHr_GBITrWrIP0FqCyt_0-CltmewP6pTqLG5rrzI&client=62b4fbd9-9e0d-4404-9045-852bf62b89e4&mode=fit","logoId":"fab8f0ae-f9d8-4f54-8d38-a93745a24641","isLogoAvailable":true,"helpCenterTitle":"Welcome to the BART Help Center","sharedPortalName":"BART Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the BART Help Center","sharedPortalName":"BART Help Center","localeDisplayName":"English (United States)"},"en-AU":{"localeDisplayName":"English (Australia)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#a20e00","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"bs","projectId":10117,"serviceDeskId":4,"name":"BART Support","description":"<p>Welcome! You can raise a BART Support Request using the following options.</p>\n<p>Please be sure to check out our <a href=\"https://kb.bartapp.net/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Knowledgebase</a></p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"37","name":"Accounts and Billing","descriptionHtml":"","callToAction":"Accounts and Billing","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10797,"iconUrl":"https://emergdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10797","groups":[8],"key":""},{"id":"40","name":"BART Custom","descriptionHtml":"<p>Transform the BART system into your own branded application with BART Custom. We offer a range of options, based on your Business, Agency, or Organisation requirements.</p>","callToAction":"BART Custom","introHtml":"<p>Transform the BART system into your own branded application with BART Custom. We offer a range of options, based on your Business, Agency, or Organisation requirements.</p>","icon":10805,"iconUrl":"https://emergdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10805","groups":[8],"key":""},{"id":"27","name":"General Support","descriptionHtml":"","callToAction":"General Support","introHtml":"<p>Need help getting set up, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10781,"iconUrl":"https://emergdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10781","groups":[8],"key":""},{"id":"41","name":"Qualifications","descriptionHtml":"","callToAction":"Qualifications","introHtml":"<p>Need a new qualification added - fill out the form below and we will be in touch.</p>","icon":10773,"iconUrl":"https://emergdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10773","groups":[8],"key":""},{"id":"29","name":"Report an Issue","descriptionHtml":"","callToAction":"Report an Issue","introHtml":"<p>Something not working like it should, report your findings here.</p>","icon":10806,"iconUrl":"https://emergdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10806","groups":[8],"key":""},{"id":"177","name":"Request more BART info","descriptionHtml":"","callToAction":"Request more BART info","introHtml":"<p>Reach out here if you’re interested in learning more about the BART system and how it can be integrated within your own Agency, Business, or Organisation.</p>","icon":10771,"iconUrl":"https://emergdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10771","groups":[8],"key":""},{"id":"30","name":"Request Permanent Deletion","descriptionHtml":"<p>Please fill in the form below to request permanent deletion of your personally identifiable information. Please note is irreversible and will affect your ability to login and receive messaging.</p>","callToAction":"Request Permanent Deletion","introHtml":"<p>Request permanent deletion of you personally identifiable information.</p>","icon":10810,"iconUrl":"https://emergdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10810","groups":[8],"key":""},{"id":"33","name":"Suggest a New Feature","descriptionHtml":"","callToAction":"Suggest a New Feature","introHtml":"<p>Got an idea? Share it here.</p>","icon":10796,"iconUrl":"https://emergdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10796","groups":[8],"key":""},{"id":"35","name":"BART Support Request","descriptionHtml":"","callToAction":"BART Support Request","introHtml":"<p>BART Support Request</p>","icon":10811,"iconUrl":"https://emergdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10811","groups":[],"key":""},{"id":"31","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10788,"iconUrl":"https://emergdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10788","groups":[],"key":""},{"id":"59","name":"Phone Issues","descriptionHtml":"","callToAction":"Phone Issues","introHtml":"<p>Test Review for Phone Issues</p>","icon":10798,"iconUrl":"https://emergdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10798","groups":[],"key":""},{"id":"34","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10800,"iconUrl":"https://emergdev.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10800","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"General"}],"orderMapping":{"8":[27,29,37,41,33,177,40,30]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"745c234b-42b9-39ae-af91-c1fe2055e457","appLinkName":"System Confluence","appLinkUrl":"https://emergdev.atlassian.net/wiki","spaceKey":"BK","spaceName":"BART Knowledgebase","spaceUrl":"https://emergdev.atlassian.net/wiki/spaces/BK","isServer":false},"labels":[],"projectKey":"BS","serviceDeskId":4,"kbLinkDomainURLs":["https://emergdev.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BS","userLanguageHeader":"Support Message","userLanguageMessageWiki":"<p>For support requests relating to NSW RFS ACTIV please contact the RFS ICT Service Desk by emailing <a href=\"mailto:servicedesk@rfs.nsw.gov.au\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">servicedesk@rfs.nsw.gov.au</a></p>","defaultLanguageHeader":"Support Message","defaultLanguageMessage":"For support requests relating to NSW RFS ACTIV please contact the RFS ICT Service Desk by emailing [servicedesk@rfs.nsw.gov.au|mailto:servicedesk@rfs.nsw.gov.au]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2MmI0ZmJkOS05ZTBkLTQ0MDQtOTA0NS04NTJiZjYyYjg5ZTQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMTE3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjUxNjc3MjIsIm5iZiI6MTc2NTE2NjUyMiwiYW5vbklkIjoiYW5vbi11c2VyIn0.jnALuqd07mijCqzlYXjF8RMCJ0-q1nitBGJwruwlt9Q","targetCollection":"upload-project-10117","endpointUrl":"https://api.media.atlassian.com","clientId":"62b4fbd9-9e0d-4404-9045-852bf62b89e4","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"BART Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://emergdev.atlassian.net/wiki","kbLinkDomainURLs":["https://emergdev.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=emergdev","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"a354abbc74a248608a82e04119b66d686f021a91_lout","baseUrl":"https://emergdev.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://emergdev.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"62b4fbd9-9e0d-4404-9045-852bf62b89e4","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"1e22efe0787f4c2da0774cccfe682ffa","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://emergdev.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}