IVR (Interactive Voice Recognition) - Coming Soon
The IVR service gives you the option to both receive and respond to Broadcast messages via a phone call (mobile or landline).
Like SMS, the IVR service allows you to respond to a Broadcast instead of, or in addition to a smartphone Push Notification.
IVR Requirements
Like our SMS service, IVR requires credits which can be purchased via our online shop here
You must make sure your mobile and/or landline number is in the BART system and is correct (including the appropriate state prefix ie. 02 NSW, 03 VIC, 07 QLD)
Your Group Administrator needs to enable the IVR service – If you are a Group Administrator and would like to set a member up with IVR, please see the instructions here
Check your Phone Numbers are Correct
To use the IVR service, you’ll need to make sure your phone number is correctly recorded in BART.
Please note: This can only be updated within the Members WebApp
Log into the BART Members WebApp
Select ‘My Profile’ from the main menu
The ‘Info’ tab will be open by default
Scroll down until you see ‘Contact Methods’
You’ll see a list of your current contact methods listed, which may include email, mobile and landline numbers
You can edit any of the existing details by clicking on the 'Type’ or ‘Value’ fields
You can add additional contact methods by clicking the 'Add +’ button:
Select a ‘Type’ from the dropdown (mobile or landline is required for IVR)
Enter in a ‘Value’ in the text field provided
For mobile and landline numbers, tick the ‘SMS’ (mobile) and ‘Voice’ (mobile and landline) checkboxes
For all types, choose if you want it to be ‘Primary’ and ‘Private’
When you’re ready, click on the green save icon at the end of the row
Then click the green ‘Save Changes’ button at the bottom of the screen
How does IVR Work?
When your Group Administrator has set you up with IVR to receive Broadcasts, you’ll get a phone call that you can respond to:
First, you’ll receive an automated introduction
The ‘Incident Type’ and the ‘Location’ will then be read out
You’ll then hear the following instructions:
Please select 1 or say ‘Accept’ to attend
Please select 2 or say ‘Decline’ to not attend
Please select 3 or say ‘Other’ to indicate your attendance direct to the incident (may differ depending on your Group’s preferences)
Your response will then be confirmed via the automated voice service
If you have chosen ‘Accept’ or ‘Other’, you’ll have the opportunity to record an ETA (Estimated Time of Arrival)
Say your ETA, or
Enter your ETA into your phone
Your response including ETA will then be confirmed via the automated voice service
You can either enter the star key ( * ) and exit the service, or
You can begin the process again by saying ‘Begin Again’
IVR Quick Reference
|
| Automated Voice | Member Response |
|---|---|---|---|
1 | Automated Introduction | BART |
|
2 | Automated Incident Type Readout | Incident Type |
|
3 | Automated Message Location Readout | Automated Readout of Location |
|
4 | Automated Response Instructions Readout | Please select 1 or say ACCEPT (to indicate your attendance) Please select 2 or say DECLINE Please select 3 or say OTHER (to indicate your attendance direct to the Incident) | select 1 or say ACCEPT select 2 or say DECLINE select 3 or say OTHER |
5 | Automated Response Validation | Automated Response Readout |
|
6 | ETA Instructions | Please provide your ETA in minutes or say your ”ETA” | Enter minutes “15” or |
7 | IVR Automated Response Readout | Your Attendance / OTHER Response with an ETA of 15 minutes (to the Station / direct to the Incident) has been recorded thank you |
|
8 | ‘Thank you’ and ‘Begin Again’ Instructions | Thank you for your response Please select the STAR key or say BEGIN AGAIN to go back to the start | Select star ‘*’ or say BEGIN AGAIN |