My Member has 'create' and 'send' permissions, but still can't send Broadcasts

Owned by Catherine Randall
Last updated: Apr 14, 2021

Problem

I'm an Administrator for my group and have given a member 'Create' and 'Send' permissions, however they still can't send a Broadcast.

Solution

As an administrator, you’re required to complete a 2-step process in order to give your members permission to create and send messages.

STEP 1

  1. Log into the BART Members area: https://bartapp.net/webapp
  2. Navigate to the ‘Administration > Users’ item in the main menu
  3. Click on the ‘Edit’ icon next to the user you wish to change permissions for
  4. The ‘Details’ tab will be open by default; click on the ‘Permissions’ tab at the top of the screen
  5. Under the heading ‘User Permissions’, check the tick box next to ‘Create + Send Message’

STEP 2

  1. Navigate to the ‘Administration > User Broadcast Tags’ item in the main menu
  2. A list of Broadcast Tags will display
  3. Choose the Broadcast Tag that you would like to enable for your member(s)
  4. Click on the ‘Edit’ icon next to the Broadcast Tag name
  5. Choose the member(s) that you would like to enable access for
  6. Ensure the checkbox below the ‘Access’ column is ticked for each of your chosen members
  7. Click on the ‘Save’ button at the top of the screen


Please note:

You also have the opportunity to enable options for sending and receiving notifications for:

  • SMS
  • Email
  • App Notifications

Options include:

  • None
  • Non-Alert Only
  • Alert Only
  • All Messages

STEP 3

  1. On your device, go to:
    Settings > Apps > Advanced > Ignore Battery Optimisations
  2. Find BART and ‘ignore it’

    Please note: the wording is a little misleading; ‘ignoring’ the app actually means allowing it to run, as you’re telling the battery optimisation function to ignore BART. For more info on this function, checkout this article

  3. Go to:
    Setting > Notification Panel & Status Bar > Notification Centre
  4. Find BART and activate
    ‘allow notifications’ and
    ‘priority display’
  5. Lock the BART app in the ‘recent apps overview’ panel
  6. Open BART
  7. Hit the square ‘app overview’ button on the navigation bar
  8. Pull down on that app to lock it into place