Member Diagnostics

The Diagnostics area is a tool for Administrators to easily determine the current status of a Member.

Check a Member’s current status

Navigate to the ‘Administration’ item in the main menu, then select ‘Members’ from the sub-menu

Select your Member from the list.

A popup dialogue box will appear with the ‘Profile’ tab open by default.

Click on the ‘Diagnostics’ button at the bottom of the dialogue box.

You’ll see a checklist of all key functions and permissions within the BART system, including:

Password Attempts - to check if the Members has temporarily locked themselves out of the app
Permission Level
Subscription - whether their BART Subscription is current and valid
User Status
User Type
Is Observer? - Observer accounts can only view Messages. They can't Attend, Comment, or be assigned to Appliances.
Is Muted? - In Discussions Messages
Has Default Email - Recorded within the app
Active Groups - Has one or more Groups Active
Is Available? - Has Member status currently ‘Available’
Send Discussions - Has permissions to Send Discussion Messages
Send Broadcasts - Has permissions to Send Broadcasts
Broadcast Tag View - Has permissions to View Broadcasts
Broadcast Tag Push - Has permissions enable Push Notifications
Broadcast Tag Send - Has permissions to Send Broadcasts
Mobile Devices - Has Accessed the app via a Smart Device
Push Notifications - Is Recieving Push Notifications
Group Filters - Has any Group Filters applied
Member Filters - Has any Member Filters applied

In the ‘Results’ column, you can see the status of each function and permission:

Green OK - Working Correctly

Orange Check - May need Review

Red Check - Could be limiting how the Member is able to use the app